Effective Date: May 10, 2025

This Shipping Policy applies to all physical products sold through thesellix.com by Mind & Muse Studio.

1. Order Processing

• All orders are processed within 3–5 business days after purchase.
• You will receive an order confirmation email and a shipping notification with tracking information once your order is dispatched.

2. Shipping Locations

We currently ship physical products within the United States only.

3. Shipping Methods & Tracking

• All items are shipped with tracking numbers, which will be provided via email.
• We use trusted carriers such as USPS, UPS, or FedEx depending on product and location.

4. Shipping Times

• Estimated delivery time is 3–15 business days after dispatch.
• Actual times may vary depending on the shipping carrier and location.

5. Shipping Costs

All products ship for free.

There are no additional shipping fees at checkout.

6. Delays or Lost Packages

• We are not responsible for delays caused by carriers, weather, or incorrect shipping information.
• If your package is lost or not delivered, contact us at support@thesellix.com and we will assist you in resolving the issue.

7. Damaged Items

• If your item arrives damaged, please contact us within 7 days.
• Include your order number and photos of the item and packaging. A replacement or refund may be issued upon review.

8. Contact

For shipping-related questions, email us at:

📧 support@thesellix.com